🌱 Responsible Gaming

Responsible Gaming at nd99 — Play Happy, Stay Safe

Q: What is the difference between a "temporary break" and "self-exclusion"?

Temporary break is a short break of 24 hours to 30 days during which your account is locked from gaming activity. Once the period ends, your account is automatically reactivated. Self-exclusion is a long-term commitment of 6 months, 1 year, or permanently — your account will be fully closed and nd99 will not send you any promotions throughout that period.

Nd99 believes online gaming should be enjoyable entertainment, not a burden. We provide a range of control tools and support resources so every Malaysia member can enjoy a healthy, controlled, and responsible gaming experience at all times.

24/7

Support Available

Self-Control Tools

100%

Free to Use

18+

Minimum Age Requirement

Commitment nd99 to Responsible Gaming

For nd99, responsible gaming is not just a slogan — it is at the core of how we operate. We understand that for some people, what starts as a hobby can turn into something more serious if not properly managed.

That is why nd99 invests in a comprehensive self-control system, staff training programs, and partnerships with support organisations to ensure every member has access to the help they need — whenever they need it.

We also maintain a zero-tolerance policy on underage gambling. Every nd99 account goes through a strict identity verification process to ensure all members are 18 years of age or older before any gaming activity is permitted.

nd99 Principles: Healthy entertainment means playing within limits you can afford, for a planned amount of time, without compromising your daily responsibilities to your family and yourself.

Member Protection First Every nd99 platform feature is designed with member safety and well-being as the top priority, not profit alone.

Trained Support Team nd99's support staff receive ongoing training in identifying and assisting members who may need help with their gambling habits.

Proactive Activity Monitoring The nd99 system detects unusual play patterns and automatically triggers well-being checks for members showing signs of excessive play.

Tiered Access Control Deposit limits, betting limits, and self-exclusion options are available directly within your member account — no need to contact support to activate them.

Tools Self-Control nd99

All these tools are free and can be activated directly from your account settings — no delays, no complicated procedures

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Daily / Weekly / Monthly Deposit Limit

Set a maximum deposit amount for a daily, weekly, or monthly period. Once the limit is reached, the nd99 system will block any additional deposits until the selected limit period automatically resets.

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Play Time Limit

Set a maximum duration for each gaming session. Once the time limit is reached, nd99 will display a reminder and automatically end your session. This helps you stay aware of the time spent on the platform.

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Play Time Reminders

Enable periodic notifications that appear during gaming sessions to remind you how long you've been playing. Reminders can be set every 30 minutes, 1 hour, or at your own preferred interval.

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Temporary Self-Break

Choose to take a break from the nd99 platform for 24 hours, 7 days, or 30 days. During the break period, your account will be locked from all gambling activity. However, withdrawal of existing balances is still permitted.

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Long-Term Self-Exclusion

For those who need a longer break, nd99 offers self-exclusion options of 6 months, 1 year, or permanently. During this period, your account will be fully closed and you will not receive any promotional communications.

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Activity Statement Review

Access detailed reports of your gaming activity — including total amounts wagered, wins, losses, and time spent — for any time period. This transparency helps you make more informed decisions.

All limits you set take effect immediately. However, to protect you, limit increase （e.g. increasing your deposit limit) requires a 7-day waiting period before the change takes effect — so that impulsive decisions don't easily override your original intentions.

Know Warning Signs

Gambling becomes a problem when it no longer feels like a free choice. Here are some warning signs to watch for in yourself or someone you care about:

Playing Beyond Set Limits You frequently play longer or wager more than you originally planned — and find it difficult to stop even when you're aware of it.

Chasing Losses You keep playing in hopes of recovering money already lost — this is the most dangerous pattern in problem gambling.

Using Essential Living Funds You are wagering money that should be used for bills, food, rent, or family needs in order to continue playing.

Hiding Gambling Activity You hide your gambling habits from family members or friends out of shame or concern about their reaction.

Gaming Affecting Daily Life Your work, personal relationships, or health are beginning to suffer due to excessive time and mental energy spent on gambling.

Feeling Restless When Not Playing You feel anxious, irritable, or uncomfortable when unable to access the gambling platform for a certain period.

Assessment Self Simple

Answer the following questions honestly to assess your own gambling habits:

1. Have you ever gambled with money you couldn't afford to lose?

Never Sometimes Often Always

2. Have you ever borrowed money to gamble or to chase losses?

Never Once Several Times Often

3. Have people close to you ever expressed concern about your gambling habits?

No Once Yes, Frequently

4. Do you feel the need to increase your wagering amounts to achieve the same level of excitement?

No Rarely Yes

5. Have you ever tried to stop gambling but were unable to?

Never Occasionally Several Times

If you answered "Often" or "Always" for any of the questions above, this may be a sign that you should speak with someone who can help. The nd99 team and the resources below are ready to assist without any judgement.

How Activating nd99 Self-Control Tools

A simple, self-service process that takes less than 5 minutes

Log In to Your nd99 Account

Access your account via nd99.org or the nd99 mobile app. Always use your own account credentials and never someone else's.

Go to Account Settings

Click the profile icon in the top right corner of the screen and select "Account Settings" or "Game Controls" from the dropdown menu that appears.

Select the "Responsible Gaming" Tab

In your account settings, look for a tab or section labelled "Responsible Gaming" or "Self-Control" — it contains all the tools available to you.

Set Limits or Choose a Break Option

Choose the type of control you want — deposit limit, time limit, temporary break, or self-exclusion. Enter the appropriate value or duration based on your needs.

Confirm Changes

Review your settings and confirm. Limits you set will take effect immediately. You will receive a confirmation via email or SMS for your records.

Contact Support If You Need Help

If you encounter any difficulties or would like to discuss the most suitable options with the nd99 team, our 24/7 live chat is ready to assist.

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18+

Nd99 is an adult entertainment platform open only to individuals aged 18 and above. This is a non-negotiable policy.

Protection Minors and Minors

Nd99 takes the protection of minors very seriously. Every new account goes through a strict age verification process using official identification documents before full access is granted.

If you are a parent or guardian concerned about your child accessing online gambling platforms, there are several practical steps you can take:

Use Parental Control Software

Install parental control software on all devices used by your children. This software can block access to gambling websites entirely.

Protect Your Account Information

Never share your nd99 account login credentials with anyone, including family members. Use a strong password and enable two-factor authentication.

Report an Underage Account

If you suspect that a minor has registered an nd99 account, contact our support team via live chat immediately. We will investigate and take prompt action.

Question Common — Responsible Gaming

Answers to the most frequently asked questions about nd99's self-control tools and support

To protect you, limit reductions (for example, lowering a deposit limit) take effect immediately. However, limit increase requires a 7-day waiting period before the change takes effect. This ensures that any decision to increase a limit is genuinely well-considered and not an impulsive choice made during a gaming session.

Temporary break is a short break of 24 hours to 30 days during which your account is locked from gaming activity. Once the period ends, your account is automatically reactivated. Self-exclusion is a long-term commitment of 6 months, 1 year, or permanently — your account will be fully closed and nd99 will not send you any promotions throughout that period.

Yes. Even when your account is locked from wagering activity during a temporary break or self-exclusion period, you can still withdraw any existing balance in your account. Contact the nd99 support team via live chat to process the withdrawal.

No. All information related to self-control and self-exclusion is kept strictly confidential. nd99 will not disclose or share this information with any third party, including your family members, except under a court order or applicable legal requirement.

The single most important first step is acknowledging that you need help — and that takes real courage. Immediately activate the self-exclusion option in your nd99 account, then contact our support team for further guidance. We also encourage you to speak with someone you trust in your life. Seeking early help is key to a successful recovery.

Yes, all self-control tools are fully available in the nd99 mobile app for Android and iOS. The experience of using control tools in the app is identical to the website version — simple, fast, and hassle-free.